Shipping
Every tag is engraved to order in Utah. The information below outlines our production times, available shipping options, and costs so you know what to expect before placing your order.
- 1Made to OrderAllow three to five business days for us to make your order. Production begins after your order is placed and we have all the personalization details needed to complete it.
- 2Shipping TimeAllow approximately five to seven business days for USPS to deliver your order after it ships.
- 3Estimated DeliveryMost orders arrive within eight to twelve business days from the date the order is placed. Business days do not include weekends or federal holidays. These timelines are estimates, and carrier delays may occur, especially around holidays.
- Cost
- Shipping is a flat $6.95 within the United States. Shipping is free when your merchandise subtotal is more than $50.00 after discounts and before tax.
- Tracking
- We will email your tracking information as soon as your order is on its way. Please allow some time for USPS to scan the package and begin displaying tracking updates.
Where We Ship
We currently ship within the United States, including Alaska, Hawaii, US territories served by USPS, and PO boxes. We do not currently ship to APO, FPO, or DPO military addresses. International shipping is not available at this time.
Address Changes
If you notice an error in your shipping address, please contact us as soon as possible. If your order has not shipped, we may be able to update the address, but changes cannot be guaranteed once production or fulfillment has begun. If the package is already on its way, we will help you determine the next steps with USPS. If the package is returned to us, we will resend it at no additional charge.
Delayed or Missing Orders
We will email your tracking information as soon as your order ships. If tracking has not updated for seven business days, please contact us. We will look into the shipment with USPS and help determine the next steps.
Damaged Orders
If your order arrives damaged, please contact us and include a photo showing the damage. We will make a replacement and ship it at no additional charge. Because engraved items are personalized, you will not need to return the damaged item.
Order Changes and Cancellations
If you need to change your personalization details or cancel an order, please contact us as soon as possible. We may be able to help if engraving has not begun, but changes and cancellations cannot be guaranteed. Once engraving begins, the order cannot be changed or cancelled.
Packages Marked as Delivered
If USPS marks your package as delivered but you cannot find it, check around the delivery area and ask other members of your household or nearby neighbors. Please allow one additional business day, as packages are occasionally marked as delivered shortly before they arrive. If the package is still missing, contact USPS first for assistance. If USPS is unable to resolve the issue, please contact us and we will help determine the next steps.
Incorrect Items or Engraving Errors
If you receive the wrong item or the engraving does not match the personalization details you submitted, please contact us and include a photo of the item. We will make a corrected replacement and ship it at no additional charge.
Still Have Questions?
Visit our contact page and we’ll get back to you as soon as possible. Prefer email? support@novationsengraving.com. You can also review our Warranty for more information about replacements and coverage. Contact Us →
